Your privacy, handled honestly

Introduction

Lucia Water Solutions ("we," "our" or "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.

Last updated: January 2026.

Information we collect

We may collect personal information you provide when you request a free water test or consultation, fill out a contact form, subscribe to updates, or call or email us for service inquiries.

This can include your name and contact information, property information for testing and installation, payment information processed securely through third party payment processors, and your service and communication preferences.

When you visit our website, we may also automatically collect your IP address, browser and device information, pages viewed, and the date and time of your visit.

How we use your information

We use your information to schedule water tests, provide consultations, install and service water treatment systems, respond to your inquiries, and provide customer support.

With your consent, we may also send newsletters and information about our services. We use website data to improve our services, comply with legal requirements, and protect against fraud and unauthorized access.

Information sharing and disclosure

We do not sell, trade or rent your personal information to third parties.

We may share information with trusted service providers who help us operate our business, such as payment processors and email providers, when required by law or a government request, in connection with a merger, sale or acquisition of our business, or when necessary to protect our rights or your safety.

Data security

We use commercially reasonable technical and organizational measures to protect your information, including SSL encryption for data transmission, secure servers and access controls, regular security reviews, and staff training on data protection.

No method of transmission over the internet is 100% secure, and while we work to protect your information, we cannot guarantee absolute security.

Your rights and choices

You can request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion of your information subject to legal obligations, opt out of marketing communications at any time, and request a portable copy of your data.

To exercise any of these rights, contact us using the information below.

SMS and text message consent

If you opt in to receive SMS or text messages from Lucia Water Solutions, such as appointment reminders and service alerts, we collect your phone number and consent status solely to send you the messages you've agreed to receive.

Message and data rates may apply, and message frequency varies. We do not sell, rent or share your phone number for third party marketing. We may share it only with service providers who help us deliver SMS messages, under confidentiality agreements.

You may opt out of SMS messages at any time by replying STOP to any message; you'll receive one final confirmation message. Your consent to receive SMS messages is never a condition of purchasing any goods or services.

Cookies and tracking technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic and understand visitor preferences. You can control cookies through your browser settings, though disabling them may affect some site features.

Third party links

Our website may link to third party sites. We aren't responsible for the privacy practices of those sites, and we encourage you to review their policies before sharing information.

Children's privacy

Our services aren't directed to children under 13, and we don't knowingly collect information from children. If you believe we've inadvertently collected information from a child, contact us and we'll delete it.

Changes to this policy

We may update this Privacy Policy from time to time. We'll post any material changes on our website with a new "Last Updated" date, and your continued use of our services after a change means you accept the updated policy.

Contact us

If you have questions about this Privacy Policy or our data practices, contact Lucia Water Solutions at 845-879-2900 or luciam@pasteurusa.com. Service area: Tri-state area (NY, NJ).